Privacy Policy of ClearNym
Effective Date: May 21, 2025
This Privacy Policy describes how ClearNym (“we”, “our”, or “us”) collects, stores, uses, and manages the information you provide to us or that we collect in connection with your use of our website clearnym.com (“Website”) and services (“Services”).
By accessing or using our Website or Services, or by registering for an account with us, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein. If you do not agree to this Privacy Policy, please do not use our Website or Services.
1. Definitions
- Policy: This Privacy Policy document.
- We, us, our: ClearNym, a company registered at 8 The Green #23155 Dover, DE, 19901, United States.
- You, your: Any individual using or accessing the Website or Services, including users, customers, and individual Affiliates.
- Website: The website operated by ClearNym at clearnym.com.
- Services: The products, features, and services offered by ClearNym under the Terms of Service.
- Affiliate: An individual or legal entity participating in our affiliate program who provides advertising or marketing services on our behalf.
- Terms: The Terms of Service governing your use of the Website and Services.
- Personal Information: Any information relating to an identified or identifiable natural person, as defined under applicable laws, including but not limited to information that can be used to directly or indirectly identify an individual.
- Business Customer: An entity that utilizes our API or other business solutions provided by ClearNym.
2. Information We Collect and How We Collect It
We collect Personal Information about you when you use our Website, Services, or interact with us directly. The categories and methods of collection include but are not limited to:
a) Information You Provide Directly
- Full name, email address, phone number, date of birth, and other contact details when creating an account.
- Identifying information such as name(s), aliases, email address(es), phone number(s), and date of birth for our removal Services.
- Mobile phone number for two-factor authentication, processed by us and our trusted service providers.
- Limited payment information such as payer’s ZIP/postal code, IP address, card network type (e.g., Visa, MasterCard), last four digits of the card, and expiration date received from payment processors. No full card numbers or sensitive payment data are stored by ClearNym.
- Personal and business information for participants in our affiliate program as detailed in the affiliate agreement.
b) Information Collected Automatically
- Device and usage data such as IP address, device identifiers, browser type and version, screen resolution, timezone, operating system, and device model.
- Behavioral data including referring URLs, landing pages, number of clicks, pages visited, duration and frequency of visits, error logs, and other analytics.
- Data collected by third-party tools such as Google Analytics, Facebook Ads, Microsoft Ads, Hotjar, etc., via cookies and similar technologies.
c) Cookies and Tracking Technologies
- Cookies and local/session storage technologies necessary for user recognition, preference retention, security enforcement, and session management.
- Third-party cookies for performance analytics, targeted advertising, and functional enhancements.
- Cookie types include:
- Performance and Analytics Cookies
- Targeting Cookies
- Functional Cookies
- You may manage cookie preferences via your browser settings; however, disabling cookies may impair certain Website functionalities.
3. How We Use Personal Information
We use your Personal Information to operate, provide, and improve our Services and Website. Specific uses include:
- Delivering the Services and Website features you request.
- Processing payments, subscriptions, and billing.
- Managing accounts and administrative functions.
- Providing customer support and resolving issues.
- Enhancing, testing, and developing new features for better user experience.
- Conducting research and generating aggregated reports and analytics.
- Communicating with you about updates, changes, offers, and marketing relevant to the Services.
- Preventing, detecting, and responding to fraud, abuse, and security threats.
- Complying with legal obligations and enforcing our Terms of Service.
- Managing affiliate marketing programs and customer reviews.
Without processing your Personal Information as described, we may be unable to provide full access to or functionality of the Services.
4. Disclosure of Personal Information
We may disclose your Personal Information to third parties when necessary to provide our Services, comply with legal obligations, or protect our rights. Such disclosures may include, but are not limited to, the following categories of recipients:
- Service providers and partners assisting in payment processing, technical infrastructure, analytics, customer support, marketing, advertising, product development, security, and authentication services.
- Providers of affiliate program management and customer review platforms.
- Government authorities, law enforcement agencies, courts, or other third parties as required or permitted by law.
- Professional advisors such as lawyers, auditors, and consultants.
- Contractors and business partners bound by confidentiality obligations consistent with this Privacy Policy and applicable laws.
- Successors or assigns in any merger, acquisition, reorganization, or sale of assets or business.
- Other third parties with your prior consent or direction.
In all cases, we ensure your Personal Information is disclosed only to parties who agree to protect it and use it solely as described in this Policy.
5. Data Retention
We retain your Personal Information only as long as necessary to provide Services, comply with legal requirements, resolve disputes, and enforce agreements. Some information may be deleted at your request, others automatically, and some retained longer for legitimate reasons including:
- Ensuring Service availability, integrity, and security.
- Preventing and investigating fraud, abuse, and unauthorized access.
- Complying with tax, anti-money laundering, financial, or accounting laws.
- Facilitating dispute resolution and enforcing Terms of Service.
- Retaining customer support communications, feedback, and bug reports.
- Responding to inquiries or customer support requests;
Deleted data is securely and permanently removed or anonymized.
6. Security Measures
We implement appropriate technical, physical, and organizational safeguards tailored to data sensitivity and industry standards to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction.
Third-party vendors undergo privacy and security risk assessments as part of our vendor management process.
7. Information Concerning Children
Our Website and Services are not intended for individuals under 16 years old. We do not knowingly collect Personal Information from children under 16 without verified parental or guardian consent.
If you believe a child under 16 has submitted Personal Information, please contact us at [email protected]. We will delete such information or seek consent as required by law.
8. Third-Party Links and Services
Our Website and Services may contain links to third-party websites, apps, plugins, or services. Use of these may involve disclosure of your Personal Information subject to their own privacy policies and terms.
We are not responsible for third-party privacy practices or content and encourage you to review their policies before use.
9. Modifications to This Privacy Policy
We may update or revise this Privacy Policy at any time at our sole discretion. Updated versions will be posted on our Website with a revised effective date.
Your continued use of the Website or Services after changes constitutes acceptance of the revised Policy. If you disagree, discontinue use of the Website and Services.
10. Privacy-Related Inquiries
For questions, concerns, or requests regarding this Privacy Policy or your Personal Information, contact our Privacy Team at [email protected]. We commit to responding promptly and transparently.
11. California Privacy Notice
This Notice supplements this Privacy Policy and applies solely to California residents.
Categories of Personal Information Collected
Within the prior 12 months, we may have collected the following categories of Personal Information under the California Consumer Privacy Act (CCPA). Retention is as long as your account remains active unless you request earlier deletion:
| Category | Retention Period |
|---|---|
| Identifiers (name, alias, address, phone, email, IP) | As long as account is active |
| Protected classifications (e.g., age 40+) | As long as account is active |
| Commercial information (purchase and subscription history) | As long as account is active |
| Internet/electronic network activity (browsing, search history) | No longer than 1 year |
| Geolocation data | No longer than 1 year |
| Audio, visual, electronic info (e.g., phone communications) | As long as account is active |
| Inferences from your Personal Information | As long as account is active |
| Sensitive Personal Information (driver’s license, account credentials) | As long as account is active |
Sensitive Personal Information is used only as permitted under the CCPA, such as verifying identity or performing requested services.
Sources of Personal Information
Please refer to Section 2 “Information We Collect and How We Collect It.”
Categories of Third Parties Disclosed To
Please refer to Section 4 “Disclosure of Personal Information.”
12. Categories of Personal Information “Sold” or Shared
ClearNym does not sell Personal Information for monetary consideration. However, under the CCPA’s broad definition of “sale,” sharing with third parties for limited purposes may be considered a sale.
We share certain Personal Information with advertising partners, analytics providers, and social networks to analyze Website and Service usage and market our Services.
Categories shared in the past 12 months include:
- Identifiers (device IDs)
- Online activity information (device/browser info, IP addresses, usage data)
- Geolocation data (IP addresses, excluding precise location)
13. Your Rights under the CCPA
California residents have the right to:
- Request disclosure of Personal Information categories collected, sources, purposes, and third-party disclosures.
- Request disclosure of Personal Information categories “sold” or shared, and third parties involved.
- Request correction of inaccurate Personal Information.
- Request deletion of Personal Information (subject to exceptions).
- Opt out of sale or sharing for cross-context behavioral advertising.
- Limit use of Sensitive Personal Information.
- Designate authorized agents to exercise rights.
To exercise these rights, contact us at [email protected]. Requests via other channels are not accepted.
Verification of identity may be required. Some requests may not be fulfilled fully due to legal or operational constraints.
For Business Customer users, we cooperate with Business Customers to comply with CCPA obligations.
14. Non-Discrimination
We do not discriminate against you for exercising your rights under the CCPA.
15. Other State Privacy Laws
Several U.S. states (Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Virginia, Utah) have privacy laws similar to the CCPA.
Although many laws may not currently apply due to exemptions, ClearNym voluntarily adheres to their core principles.
This Policy describes how we collect, use, and process your Personal Information, including for targeted advertising, and our non-sale stance (see Sections 2, 3, 4, and 12).
You have rights under these laws, including:
- Request deletion of Personal Information (subject to exceptions)
- Request correction of inaccurate data
- Confirm processing and access your data
- Obtain a portable copy of previously provided data
- Opt out of processing for targeted advertising or “sale” purposes
To exercise these rights or appeal decisions, contact [email protected].